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Hotel name changed - false advertising?

Hotel name changed - false advertising?
  Hi all, hoping someone can help...
I have just booked a week at the Novotel in Luxor, through Portland. I booked it through their website, where the name was clearly advertised as Novotel. However upon receiving the confirmation letter it states that the name has changed to Iberotel (as it has changed hands). Having researched this a bit more, I have discovered from a review on another website that it isn't half as good as before the ownership changed and that they are planning renovation works (I don't know when this is taking place, hopefully not while I'm there!).
Does anyone know any more about this? Do I have a case for complaining to the holiday company, as the hotel is not as advertised? I specifically chose this hotel, having researched the Novotel.
Also, I read heard reports that it's best to get a nile facing room - do you reckon if I kicked up a fuss about the false advertising they might budge and move me?! Worth a try?
I would appreciate any info/advice anyone can come up with.


Answers:

Re: Hotel name changed - false advertising?
  Hi all, hoping someone can help...
I have just booked a week at the Novotel in Luxor, through Portland. I booked it through their website, where the name was clearly advertised as Novotel. However upon receiving the confirmation letter it states that the name has changed to Iberotel (as it has changed hands). Having researched this a bit more, I have discovered from a review on another website that it isn't half as good as before the ownership changed and that they are planning renovation works (I don't know when this is taking place, hopefully not while I'm there!).
Does anyone know any more about this? Do I have a case for complaining to the holiday company, as the hotel is not as advertised? I specifically chose this hotel, having researched the Novotel.
Also, I read heard reports that it's best to get a nile facing room - do you reckon if I kicked up a fuss about the false advertising they might budge and move me?! Worth a try?
I would appreciate any info/advice anyone can come up with.

I think your first step is to write to/email/call the hotel as they are going to know more about the changeover and building work than we are.


Answers:

I have discovered from a review on another website that it isn't half as good as before the ownership changed
What site did you get the review off?
I've heard a few times that the hotels opposition puts bad reviews on sites to get their sales up - if you see what I mean.....
I'd contact your tour operator & get them to contact the hotel. That's what they're there for...


Answers:

it's not really false advertising though if the change officially happened after you booked it?
hotels in america/far east change their names all the time


Answers:

I know exactly where the Novotel is in Luxor and to be fair it looked like a nice hotel, great location, nice grounds etc which will obviously still be the same. Can't speak for the service but perhaps if you press the issue with the travel company you may get an upgrade free or something. You seem quite concerned from the reviews you've read which will detract from the excitement of the holiday so in my view you should be entitled to something to compensate. You've got nothing to lose. Whatever you decide, I'm sure you'll love Luxor!
Good luck





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