FAO lisa7-Arcadia being sued!
FAO lisa7-Arcadia being sued!
Hi! I know I don't know you, but I was appalled the other day to read that you couldn't get to go to the part of Topshop you wanted as the shop hadn't installed a ramp. Well, a woman complained to the DRC as she couldn't get into Burtons as they had steps at the entrance. The DRC have found an unacceptable number of Arcadia owned stores not having proper access and are suing them!
Hopefully, even if they don't win, Arcadia will be shamed into doing what they should have done before.
Caroboy x.
See here: www.bbc.co.uk/news/business
Answers:
OMG! :eek: Thanks for letting me know, I hope they win! It's such a pain sometimes when I can't get into shops (or look at 'parts' of shops) because there aren't any disabled facilities installed.
I went into Habitat a couple of months ago & all the furniture was upstairs. We asked where the lift was as I had specifically gone there to look at the furniture & the SA said they didn't have one. My Mum complained & asked to see the manager & she said that there was no law saying they had to have one & made us feel as though we were being unreasonable! :head:
Anyway, sorry to rant a bit there but it is frustrating. Thanks again, it was really nice of you to tell me. :)
Lisa xxx
Answers:
What exactly is the law, out of interest? Do all public buildings have to provide disabled access, or does it only apply to new shops?
Answers:
As far as I'm aware, all retail premises have to make reasonable attempts to ensure that customers with disabilities can access the shop. This also applies to places of employment-there was a campaign in the middle of last year as the law was changing. I'm not fully aware of all of the law so it's probably best to go onto www.drc.org.uk to find out more. You can understand a small sweet shop not necessarily having proper access but for these huge multi-national corporations with billion pounds turnover not to have it is disgusting.
Lisa7, can't believe how arsey some people can be-it's not like you chose to be in a wheelchair is it? I think you should write to Habitat's head office complaining about the manager. You were still a customer, there to spend money, so why not try to accomodate you?
If you read the article, did you like the way they tried to turn it round by saying they were 'offering her a personal shopper service'! :p Don't think that will stand up in court somehow!
Answers:
If you read the article, did you like the way they tried to turn it round by saying they were 'offering her a personal shopper service'! :p Don't think that will stand up in court somehow!
:lol: :lol: :lol: I know! What a joke!
Someone offered to do that for me once too & made out as though they were making things easier for me! It's like they don't understand that disabled people want to be able to browse the shop just like everyone else!
Lisa xxx
Hi! I know I don't know you, but I was appalled the other day to read that you couldn't get to go to the part of Topshop you wanted as the shop hadn't installed a ramp. Well, a woman complained to the DRC as she couldn't get into Burtons as they had steps at the entrance. The DRC have found an unacceptable number of Arcadia owned stores not having proper access and are suing them!
Hopefully, even if they don't win, Arcadia will be shamed into doing what they should have done before.
Caroboy x.
See here: www.bbc.co.uk/news/business
Answers:
OMG! :eek: Thanks for letting me know, I hope they win! It's such a pain sometimes when I can't get into shops (or look at 'parts' of shops) because there aren't any disabled facilities installed.
I went into Habitat a couple of months ago & all the furniture was upstairs. We asked where the lift was as I had specifically gone there to look at the furniture & the SA said they didn't have one. My Mum complained & asked to see the manager & she said that there was no law saying they had to have one & made us feel as though we were being unreasonable! :head:
Anyway, sorry to rant a bit there but it is frustrating. Thanks again, it was really nice of you to tell me. :)
Lisa xxx
Answers:
What exactly is the law, out of interest? Do all public buildings have to provide disabled access, or does it only apply to new shops?
Answers:
As far as I'm aware, all retail premises have to make reasonable attempts to ensure that customers with disabilities can access the shop. This also applies to places of employment-there was a campaign in the middle of last year as the law was changing. I'm not fully aware of all of the law so it's probably best to go onto www.drc.org.uk to find out more. You can understand a small sweet shop not necessarily having proper access but for these huge multi-national corporations with billion pounds turnover not to have it is disgusting.
Lisa7, can't believe how arsey some people can be-it's not like you chose to be in a wheelchair is it? I think you should write to Habitat's head office complaining about the manager. You were still a customer, there to spend money, so why not try to accomodate you?
If you read the article, did you like the way they tried to turn it round by saying they were 'offering her a personal shopper service'! :p Don't think that will stand up in court somehow!
Answers:
If you read the article, did you like the way they tried to turn it round by saying they were 'offering her a personal shopper service'! :p Don't think that will stand up in court somehow!
:lol: :lol: :lol: I know! What a joke!
Someone offered to do that for me once too & made out as though they were making things easier for me! It's like they don't understand that disabled people want to be able to browse the shop just like everyone else!
Lisa xxx